Reactivation Studio · done for you
Fill next month's calendar with clients you already had.
Somewhere in your booking software are hundreds of people who were your customers once, liked your service, and never came back. Reactivation Studio brings them back by writing a personal email to every one of them, then handles the replies and tells you who is ready to book.
Three pilot spots. No sales call — everything happens over email.
Major Functions
Four Screens, Main Touchpoints.
Sample data — "Lumen Aesthetics", a made-up med spa I built to test on. Customer addresses are blurred.
The quiet leak
This is how small businesses quietly bleed money.
You are not short of customers. You already earned them. They booked, they paid, they said they’d be back — and then life moved on and so did they. Nobody quit. They just drifted.
Meanwhile the marketing advice points the other way: more ads, more posts, more reach. Chasing strangers is the most expensive thing you can do, and it skips right past the people who already trust you.
Writing to them one by one is the obvious fix. It is also the thing that never happens, because it is two hundred emails and you are running a business at the same time.
A customer who came once is worth more to reach than a stranger who never has.
Ad spend. These are people already in your books.
stay the person writing to them. It is your voice, your accounts, your call.
Watch it write
This is what one draft looks like.
Below, the system is writing to a customer who has not booked in seven months. It stops when it is done and waits. Nothing moves until you press approve — which is the part you should try yourself.
- To
- Marisol Vega — last visit 7 months ago (hydrafacial)
- From
- Lumen Aesthetics <hello@lumen-aesthetics.test>
- Subject
- Been a while, Marisol
Hi Marisol,
It has been about seven months since your last hydrafacial with us, and I found myself wondering how your skin has been getting on since.
No pitch here. If you are due for another one, I have kept a couple of quieter morning slots open next week and you are welcome to either of them.
And if the timing is wrong, just say so — I will leave you be.
Warmly,
Elena at Lumen
- Drafted by the system
- Waiting for your approval
- Approved — queued to send
Try it — this is the only way a message ever goes out.
See it run
Quick 3 minute video walkthrough.
How it works
Who does what, and when.
I do the setup. The system drafts personalized emails. You do the approving. Here is the honest split.
You send me your customer list
Whatever your booking software exports — a spreadsheet is fine. I clean it, work out who has gone quiet, and set the system up inside your own email account.
It writes to each person like you would
Not a blast. One message per person, referencing what they came in for and how long it has been. Written to sound like you, because I tune it on the way you already talk to clients.
You read every message and approve it
The drafts sit in a queue. You skim them, edit anything that sounds off, and approve. Nothing reaches a customer that you have not personally seen.
Replies come back and get sorted
Interested, not now, or please stop. Anyone who sounds ready to book gets flagged for you. Anyone who asks to be left alone is removed and never contacted again.
I am on the other end of it
If something reads wrong, you tell me and I fix it that day. This is a service with a person behind it, not software you get handed a login to.
Pilot Program Exclusive Offer
Thirty days free.
Open to the first few businesses only — after that the free trial closes. I am doing it this way because at this stage your honest feedback, and a testimonial if it genuinely works, are worth more to me than the fee.