Reactivation Studio · done for you
Bring back & fill your next month’s calendar with past clients who stopped booking.
Somewhere in your booking software are clients who came in once, liked their results, and never booked again. I write to every one of them from your spa, handle the replies, and send you the ones who are ready to book.
The quiet leak
This is how businesses quietly lose clients.
You are not short of clients. You already earned them. They came in, liked their results, and meant to come back. Then life got busy, nobody reminded them, and they drifted.
Meanwhile the marketing advice points the other way: more ads, more posts, more reach. Winning strangers is the expensive path, and it skips right past the people who already trust you.
Writing to them one by one is the obvious fix. It is also the thing that never happens, because it is two hundred emails and you are running a spa at the same time.
Winning a new customer costs 5 to 25 times more than keeping one you already have (Harvard Business Review).
Ad spend. These are people already in your books.
Every message goes out from your own business email, written the way you already talk to clients.
How it works
Three steps.
You do the first one. I do the rest.
You share your client list
Whatever your booking software exports. Before I see any client data, we sign a Business Associate Agreement (the HIPAA contract). You share the export through a secure link, never email.
I build the campaign. You approve it once.
I clean the list, find who has gone quiet, and connect the system to your own business email. It writes one personal message per client — not a blast — in the way you already talk to them. You see samples and approve the campaign before a single message goes out.
You get the clients who are ready to book
Replies come back and get sorted — ready to book, not now, or please stop. I read every answer before it goes back to a client, and anything medical or sensitive comes straight to you. Anyone who asks to be left alone is never contacted again.
Your clients’ data. I use it only to run your campaign, and I delete it when we finish or whenever you ask. Privacy policy
The guarantee
Guaranteed, or you don’t pay.
The campaign has one job: getting your past clients to book again. If it doesn’t, you owe nothing.
Nobody estimates anything. This is how the count happens:
I send you the list of everyone who replied wanting to come back.
check that list against your calendar and tell me how many booked. You are the judge.
if the campaign worked, you pay. If it didn’t, you pay nothing.
See it run
Watch the 3-minute walkthrough.
Watch it write
This is what one draft looks like.
Below, the system is writing to a client who has not booked in seven months. Before anything sends, you see samples like this one and approve the campaign once. Try the button.
- To
- Marisol Vega — last visit 7 months ago (hydrafacial)
- From
- Lumen Aesthetics <hello@lumen-aesthetics.test>
- Subject
- Been a while, Marisol
Hi Marisol,
It has been about seven months since your last hydrafacial with us, and I found myself wondering how your skin has been getting on since.
No pitch here. If you are due for another one, you can pick a time that suits you at book.lumenaesthetics.example.
And if the timing is wrong, just say so — I will leave you be.
Warmly,
Mara at Lumen
- Drafted by the system
- Waiting for your OK on the campaign
- Campaign approved, sending starts
Try it. This is the one approval the campaign needs from you.
Inside the system
Four screens from a test run.
Sample data — "Lumen Aesthetics", a made-up business I built to test on. Client addresses are blurred. Tap a screen to see it full size.
Guaranteed offer
Your past clients back, guaranteed.
A done-for-you campaign that brings back the clients who stopped booking. If it doesn’t work, you don’t pay.
- What you get
- A campaign that brings back past clients, run for you
- The guarantee
- If it doesn’t work, you don’t pay
- Who decides
- You, against your own calendar
Questions
What owners ask first.
What happens after day 30?
I send you the list of everyone who replied wanting to come back, you check it against your calendar, and you tell me how many booked. If the campaign worked, you pay. If it didn’t, you owe nothing. Nothing renews on its own. If you want another campaign, we talk about it then.
What if nobody books?
You owe nothing. Clients who booked without replying count too, as long as you add them to the list yourself.
Whose email do the messages come from?
Yours. You connect your business email once, without sharing a password, so clients see your spa’s name and their replies come back to you.
Who reads the replies?
I do. The system drafts an answer to each reply, and I read every one before it goes back to a client. Anything medical or sensitive gets a short holding reply and comes straight to you.
What happens to my clients’ data?
Before I see any client data, we sign a Business Associate Agreement (the HIPAA contract). You share the export through a secure link, never email. I use it only to run your campaign and delete it when we finish or whenever you ask. More in the privacy policy.
Can I see the messages before they go out?
Yes. Before anything sends, I show you sample messages from the campaign, who they go to, and the footer they carry. Nothing goes out until you approve the campaign.
Who you would be working with
One person. I built it, and I run it.
Hi, I’m Brook. I built Reactivation Studio myself, and I run every campaign myself. There is no team, no support queue, no account manager. You email me and I answer.